Support

All of our fruit is shipped via FedEx 2nd Day Air or FedEx Overnight Air.

All Lychee orders are shipped via FedEx Overnight Air (with the exception of Alaska orders which are shipped via FedEx 2nd Day Air.)

Most Longan and Rambutan orders are shipped via FedEx 2nd Day Air. Customers can opt to pay for Overnight Air during checkout.

Please note that it takes two days for deliveries from Hawaii to most states with both FedEx 2nd Day and Overnight shipping. Orders are delivered within one day to most addresses in California, Oregon, Washington, Nevada and Hawaii. 

We generally ship Tuesdays and Wednesdays.

If you would like to check on your shipment date please email us at fruit@hulabrothers.com with your Order Number and we will get back to you as quickly as possible. 

We generally ship Tuesdays and Wednesdays. 

You will receive an email with FedEx tracking information prior to shipment and can use this information to track your order.

We do not currently ship our fruit with any insulation or ice packs.

We are actively working on adjustments to our packaging. Because all fruit must be treated with electronic pasteurization prior to leaving the state all packaging materials are regulated and must be approved by the USDA, and we are working on finding a solution that meets requirements.  

Hula Brother’s does not accept returns, and refunds are not guaranteed.

If your order is significantly delayed, or you have questions about your delivery or the fruit quality upon receipt please
email us at fruit@hulabrothers.com with the following information so we can best assist you.

Please take pictures of the fruit IMMEDIATELY and send it to fruit@hulabrothers.com the same day you receive your box. If there is a weight discrepancy with your order, please send us photos of all of your fruit on a produce scale the same day your order is delivered. We can then evaluate the concern and work towards a solution. Refunds or store credit are not guaranteed, and will be issued under our discretion.

Clear, well-lit pictures of the exterior of the box as well as all contents of the box help us further assess quality concerns and file any necessary claims with FedEx. Please be aware that we cannot control damage caused to the fruit while it is in transit. We do our best to prevent bruising and damage by protecting the fruit with biodegradable packaging and harvesting the best quality fruits to ship.

Our fruit is freshly picked and shipped within 48 hours of harvest. It is not treated with any preservatives or dyes and the appearance and texture can change during transit due to many factors including weather, temperature and handling. The external appearance should not affect the flavor and texture of the fruit even if the delivery is delayed. 

All fruit is shipped via FedEx and requires a physical address. Fruit cannot be shipped to PO Boxes. Fruit cannot be shipped to Florida.

It is your responsibility to get in touch with FedEx for any shipping notes, including but not limited to building codes, delivery times, where to leave the package, to call once delivered, etc.

Once you receive your tracking number, we recommend using FedEx Delivery Management tools to track your package, communicate details such as gate codes with the driver, or hold your package for pickup. Please visit FedEx for details.  

Hula Brothers is a family owned and operated farm on the slopes of Mauna Loa on the Big Island of Hawaii.

We have been growing and packing tropical and exotic fruit since 1987.  

We pick, pack and ship our fruit with care to ensure the freshest quality. 

All our fresh fruit is sold by the case and cannot be mixed with other fruit within the case due to export regulations.

For the fastest response, please email us at fruit@hulabrothers.com. 

We can also be reached at 808.966.6633. We have limited office hours, but will return calls as promptly as possible.